Leading product for a cross-functional team of 6 engineers, 1 QA, and 1 designer building internal dev tools and asset publishing pipelines. Proposed and led initiatives across tooling stability, developer experience, and a full UI/UX redesign of core tooling implemented via Claude Code.
Simultaneously leading the open source transformation of Carbon, CCP's in-house engine, working with engineering, legal, and production to establish governance, contribution pathways, community infrastructure, and documentation for external contributors.
Led pricing strategy for Megascans on FAB, transitioning from a subscription model to a tiered Pay-Per-Product model. Expanded the catalog through customer research, built and optimised the content publishing pipeline, and overhauled metadata and discoverability.
Contributed to the launch of Bridge, a desktop app sitting on top of the Megascans marketplace offering asset browsing, purchasing, downloading, and one-click integration with game engines and 3D software. Built stakeholder-facing analytics dashboards and owned end-to-end feature delivery across design, engineering, and executive stakeholders.
Sole operator managing a rapidly scaling catalog, publishing content and single-handedly rewriting the metadata architecture as the library grew from 7,000 to 18,000+ listings. Designed a 0→1 taxonomy and curation system, raised CSAT by 36 points to 83.5%.
Technical support across email, chat, and voice for a fleet management SaaS. Triaged issues to product and engineering, and contributed to the customer knowledge base.